NIS2 READY1. Introductory Provisions
1.1. ITACON s.r.o., with its registered office at Kominárska 2, 831 04 Bratislava – Nové Mesto district, Company ID (IČO): 50838563, registered in the Commercial Register of the District Court Bratislava III, Section: Sro, File No.: 118905/B (hereinafter referred to as the “Provider”), hereby issues these General Terms and Conditions (hereinafter referred to as the “GTC” or “terms”) governing the provision of services of the Tazilla application in the form of Software as a Service (hereinafter referred to as “SaaS”).
1.2. These GTC govern the rights and obligations between the Provider and natural or legal persons (hereinafter referred to as the “Customer”) who use the Tazilla Services based on online registration and acceptance of the GTC at www.tazilla.com.
1.3. By accepting the GTC or by using the Service, the Customer confirms that they have read, understood, and agree to these terms. Otherwise, the Customer is not entitled to use the Service.
1.4. The Provider reserves the right to update or amend the GTC. The new version shall become effective upon its publication at www.tazilla.com. Continued use of the Service after this date shall be deemed acceptance of the amendments.
2. Definitions
2.1. Service – the cloud-based Tazilla application provided in the form of SaaS, consisting of multiple modules (such as asset management, incident management, third-party management, security controls, business continuity planning, risk analysis, and other functionalities available during the pilot version via www.tazilla.com), to the extent currently made available by the Provider.
2.2. Customer – a natural or legal person who has registered to use the Service and has accepted these GTC.
2.3. Registration – the process of creating the Customer’s initial User Account, which enables access to the Service and the management of additional Users.
2.4. User Account – an access account established by the Provider as part of the Registration process, enabling the User to access the Service.
2.5. User – a person authorized by the Customer to use the Service.
2.6. Pilot Version – a temporary testing mode of providing the Service for the purpose of verifying its functionality and behavior in the Customer’s real operational environment, which may also include the processing of the Customer’s production data.
2.7. Service Level Agreement (SLA) – an informational document describing the target operational parameters for availability, maintenance, and technical support of the Service during the Pilot Version, which does not give rise to any entitlement of the Customer to compensation, penalties, or damages.
2.8. Security Tools – features of the Service designed to protect against cyber threats.
2.9. Excessive Infrastructure Load – excessive or unusual use of the Service that exceeds normal usage and may negatively affect its availability or performance.
2.10. Disruption of Service Operation – any action that causes limitation, degradation, or prevention of the use of the Service by other Users.
2.11. Retention Period – the period during which the Customer’s data are retained after termination of the Service solely for the purpose of enabling their export or fulfilling the Provider’s statutory obligations.
3. Provision of the Service
3.1. The contractual relationship between the Provider and the Customer is established upon the Customer’s registration via the website www.tazilla.com. By registering, the Customer confirms that they have read and agree to these General Terms and Conditions and have acknowledged the Privacy Policy.
3.2. Upon registration, the Customer is granted a non-exclusive, non-transferable license to use the Service for the duration of the Agreement and solely for the purpose set out in these GTC. The license is granted for the duration of the contractual relationship, and its scope may be limited or modified during the Pilot Version depending on the technical development of the solution.
3.3. The Service is activated by the creation of the initial User Account. The Customer may subsequently manage additional Users within the Service.
3.4. The purpose of the Pilot Version is to verify the functionality, operational parameters, and suitability of the Service under the Customer’s real operating conditions. In this mode, the processing of the Customer’s production data is also permitted.
3.5. By registering and accepting these GTC, the Customer acknowledges that the SLA is of an exclusively informational nature during the Pilot Version and does not give rise to any entitlement to compensation, penalties, or damages. This provision does not affect the binding nature of the Provider’s obligations in the areas of data security, confidentiality, and personal data protection.
3.6. The Service may include security tools and features that may be used solely in accordance with their intended purpose and applicable license terms.
3.7. The Customer acknowledges that outputs of the Service, including analytical, evaluative, or recommendation-based outputs, are of a supportive nature only and do not replace the Customer’s professional, legal, security, or managerial decisions.
4. Rights and Obligations of the Provider
4.1. The Provider provides technical support and ensures incident resolution using reasonable professional efforts. The support procedures are described in the SLA, which has an informational character during the Pilot Version.
4.2. The Provider is entitled to temporarily suspend the provision of the Service in the event of excessive infrastructure load, a security incident, or a breach of the conditions set out in these GTC.
4.3. The Provider has the right to update, maintain, and make technical modifications to the Service without the Customer’s prior consent, for the purpose of improving functionality, security, performance, or ensuring compliance with applicable legal regulations. The Customer shall, however, be informed sufficiently in advance via the application or the Provider’s website at www.tazilla.com.
4.4. The Provider shall inform the Customer of planned Service outages via the application or the website www.tazilla.com, where the nature of the outage allows.
4.5. The Provider ensures data protection in accordance with applicable legal regulations but shall not be liable for any loss of or damage to data caused by an act or omission of the Customer or its Users.
4.6. During a temporary suspension of the provision of the Service, the Customer’s data shall remain preserved. Access to the data shall be restored once the reason for the suspension has been remedied.
4.7. The Provider shall not be liable for any damages, loss of profit, lost opportunities, or other indirect or consequential damages arising from the use of or inability to use the Service, except in cases of wilful misconduct or gross negligence by the Provider.
4.8. The maximum amount of compensation for damages resulting from a breach of the Provider’s obligations shall be limited to EUR 1,000. This limitation shall not apply to liability for intentional breaches of obligations or breaches of obligations in the area of personal data protection.
4.9. In the event of a security incident that could jeopardize the confidentiality, integrity, or availability of data, the Provider shall inform the Customer without undue delay, and no later than 24 hours from the moment the Provider became aware of the incident.
5. Rights and Obligations of the Customer
5.1. The Customer shall use the Service in compliance with these GTC, good morals, and applicable legal regulations of the Slovak Republic and the European Union. The Customer undertakes to follow the Provider’s instructions related to the secure use of the Service.
5.2. The Customer is obliged to protect login credentials and ensure that User Accounts are managed solely by authorized natural persons. Each User is required to activate multi-factor authentication (MFA), if such functionality is available.
5.3. The Customer shall not excessively load the infrastructure or disrupt the operation of the Service.
5.4. The Customer shall not compromise system security or unlawfully access data of other users.
5.5. The Customer is responsible for the content of data stored through the Service by its Users, as well as for the legality of such data.
5.6. In the event of technical issues, the Customer shall contact technical support in accordance with the conditions defined in the SLA, which has an informational character during the Pilot Version.
5.7. The Customer acknowledges and agrees that the Provider may engane third parties to perform parts of the Service.
5.8. The Customer may use the Service’s security tools and features for protection against cyber threats and risk identification solely for their intended purposes.
5.9. The Customer shall not lease, sell, or otherwise make the Service available to third parties without the Provider’s prior written consent.
5.10. The Customer shall be liable for any damages caused to the Provider by its Users in connection with the use of their use of the Service.
6. Pilot Version
6.1. During the Pilot Version, the Service is provided to the Customer free of charge.
6.2. The provision of the Service during the Pilot Version does not give rise to any entitlement of the Customer to financial compensation, discounts, or any other consideration from the Provider.
6.3. The Provider is entitled to decide on the planned termination of the free Pilot Version or on the transition to a commercial mode of providing the Service and shall inform the Customer thereof at least 30 days in advance.
6.4. The termination of the Pilot Version does not automatically entitle the Customer to continue using the Service in a commercial version, unless otherwise agreed by the contractual parties.
7. Termination of the Service
7.1. The Pilot Version of the Service may be terminated as follows:
a) by a decision of the Provider to terminate the pilot version;
b) by deactivation of the User Account by the Provider;
c) upon the Customer’s request delivered to the Provider via electronic communication;
d) if the User Account has not been actively used for a period longer than 90 days;
e) in the event of repeated or material breaches of these GTC or other obligations by the Customer or its Users.
7.2. Upon termination of the provision of the Service, the license to use the Service and access to User Accounts shall also terminate, except for access necessary to perform data export during the retention period.
7.3. Following termination of the provision of the Service, the Customer shall have the right to export data that the Customer has uploaded to the Service or that have been created within the Service.
7.4. Data export may be performed through the functionalities of the Service or upon a request addressed to the Provider, in a reasonably and technically available format.
7.5. The Provider shall allow the Customer to perform data export during the retention period, which shall be 30 calendar days from the date of termination of the provision of the Service, unless applicable legal regulations provide otherwise.
7.6. Upon expiry of the retention period, the Customer’s data shall be irreversibly and securely deleted.
8. Personal Data Protection
8.1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and Act No. 18/2018 Coll. on Personal Data Protection, acting as a processor on behalf of the Customer.
8.2. Details regarding the processing of personal data, technical and organizational measures to ensure data security, as well as other matters related to data security and data protection, are set out in the Privacy Policy and the Data Processing Agreement (DPA), available at www.tazilla.com.
8.3. The Customer confirms that, prior to registration, they had the opportunity to familiarize themselves with the Privacy Policy and the Data Processing Agreement, which form an integral part of the contractual relationship.
8.4. The Provider reserves the right to update these documents to a reasonable extent. The Customer shall be informed of any changes at least 30 days prior to their effective date via electronic communication or by publication within the Service interface.
9. Communication and Delivery
9.1. Any communication between the Provider and the Customer shall primarily take place electronically, in particular via e-mail or notifications within the application. In justified cases, communication may also take place via postal mail.
9.2. Documents delivered electronically, i.e. by e-mail, shall be deemed delivered at the moment they enter the recipient’s sphere of control.
9.3. Documents delivered by post shall be deemed delivered:
a) on the date of their physical receipt by the addressee;
b) on the date of the unsuccessful expiry of the collection period at the postal service provider; or
c) on the date on which the addressee refuses to accept the document.
10. Intellectual Property and Licensing Terms
10.1. The Tazilla software and application are protected by copyright law. The Customer is granted a non-exclusive, non-transferable, and time-limited license to use the software during the Pilot Version in accordance with these GTC.
10.2. The license is granted for the duration of the contractual relationship established by acceptance of these GTC and is exclusively limited to the purposes of the Pilot Version. During the Pilot Version, the license to use the Service is granted free of charge.
10.3. The Customer shall not perform reverse engineering, copying, sublicensing, or otherwise misuse access to the software or the Service.
10.4. In the event of reasonable suspicion of a breach of the licensing terms or unauthorized use of the Service, the Provider reserves the right to conduct an audit or verification of the manner in which the Service is used. The Customer is obliged to provide reasonable cooperation. Any identified breach may result in termination of the license and the assertion of claims for damages.
11. Handling of Complaints and Dispute Resolution
11.1. The Customer may notify the Provider of any technical issues, malfunctions, or other deficiencies of the Service via electronic communication or through the Service interface.
11.2. The Provider undertakes to use reasonable professional efforts to investigate the notification and remedy any identified deficiencies within a reasonable time. During the Pilot Version, the Customer shall not be entitled to any financial compensation, discounts, or other consideration.
11.3. Any disputes arising out of or in connection with these GTC or the use of the Service shall first be subject to good faith negotiations between the Parties with the aim of reaching an amicable resolution. If the dispute is not resolved amicably, it shall be resolved by the competent courts of the Slovak Republic having jurisdiction based on the Provider’s registered office.
12. Final Provisions
12.1. These General Terms and Conditions shall enter into force on the date of their publication at www.tazilla.com.
12.2. The Provider reserves the right to unilaterally amend these GTC. Any material amendment to the GTC shall be notified to the Customer at least 30 days prior to its effective date, via e-mail or by notification within the Service interface.
12.3. By continuing to use the Service after this date, the Customer expresses their consent to the amended GTC.
12.4. If an individual agreement is concluded between the Provider and the Customer, the provisions of such agreement shall prevail over the provisions of these GTC.
EFFECTIVE DATE
This General Terms and Conditions becomes effective on the date of its publication on www.tazilla.com – 09.02.2026.